Solid Mobile Phone: Microsoft Dynamics CRM Online Delivers

Today at Convergence 2009, Microsoft Corp. released the latest service
update to Microsoft Dynamics CRM Online, delivering an
industry-leading uptime service level agreement (SLA) along with new
features that provide customers and partners with more value at no
additional cost.

"We continue to be focused on delivering the best value in the
industry, and that premise has guided our development efforts for the
March 2009 Service Update," said Brad Wilson, general manager of
Microsoft Dynamics CRM. "By delivering best-in-class availability with
new functionality that will help our customers and partners position
themselves for long-term success, Microsoft Dynamics CRM Online
further solidifies its place as a leader in software as a
service-based CRM."

Notable additions and improvements in the March 2009 Service Update
include the following:

Financially backed 99.9 percent uptime service level agreement.
Microsoft Dynamics CRM Online now offers an industry-leading
service-level agreement that provides a 99.9 percent uptime service
level agreement to all customers. This SLA gives businesses a high
level of trust and confidence in Microsoft that its operations will
have access to mission-critical systems, or it will receive a credit
equivalent to one month's fees.*
Internet lead capture. New Internet lead capture capabilities
enable Microsoft Dynamics CRM Online customers to drive qualified
leads into the sales pipeline. Wizard-generated landing pages enable
marketing and sales professionals to quickly and easily create custom
Web landing pages for large-scale marketing campaigns or localized
sales representative campaigns, all without IT support. Sales and
marketing users can drive sales productivity and improve conversion
rates by previewing and qualifying captured leads using new lead
staging functionality. In addition, new lead tagging functionality
provides a closed-loop view into campaign and landing page
performance.
Cloud integration services. Cloud integration services provide
customers and partners with security-enhanced authentication to
integrate and develop on-premises or on-demand applications that work
with Microsoft Dynamics CRM Online. Developers and independent
software vendors (ISVs) can obtain full access to data and metadata
APIs so they can leverage a wide variety of integration capabilities
with Microsoft Dynamics CRM Online.