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Getting "Error Code: BLZPTS0000B" while installing Diablo III
I have installed the game without any issue but recently I had to run System Restore due to some issue but after had to run System Restore, now I am not able to install Diablo III game on mine system, while installing this game I have got the error code i.e. “Error Code: BLZPTS0000B”. I have issue with installing this game and all other software and application are installing properly without any issue. I have disabled the firewall and antivirus but still getting the same issue. Can anyone help on this..
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#2
Old 16-03-2012
Orochimaru Orochimaru is offline
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Join Date: Mar 2011
Posts: 1,468
Re: Getting "Error Code: BLZPTS0000B" while installing Diablo III
This issue look like you have do with the permissions in Windows, so I would like to suggest you to try to booting up into Safe Mode with Networking and after that run the Setup / Installer, to run your system in Safe Mode with Networking you need to go through this steps: first shutdown your system and after that restart, once BIOS has finished loading, start tapping F8 key from keyboard and while doing this you will get the Advanced startup options and under that select the Safe Mode with Networking by using keyboard arrow key and after that hit enter key. Now once you start the system in Safe Mode with Networking and after that try to install game…
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#3
Old 16-03-2012
Shirish Kunder Shirish Kunder is offline
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Join Date: Feb 2012
Posts: 60
Re: Getting "Error Code: BLZPTS0000B" while installing Diablo III
Hello thanks for the responses and I am not able to install this game on safe mode with networking and safe mode. While installing this game on safe mode I have got the same error code and I have tried with the administrator mode as well but still I am having same issue.
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#4
Old 16-03-2012
Chakradevroy Chakradevroy is offline
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Join Date: May 2011
Posts: 1,587
Re: Getting "Error Code: BLZPTS0000B" while installing Diablo III
Was your system restored back to a point before you had ever installed the Diablo III Beta, if not then I think your game missed game files and so therefore you should remove the all game files and then install again. Along with this I would also suggest you to go through the below steps in your web browser. If you’re using internet explorer then go through this steps: open internet explorer and after that make click on the tools and then select the internet options. Now on the internet options go to the connection tab and under that make click on the ok button if you’re not using proxy server, if you’re using proxy server then I would like to suggest you to set default connection and then try to install the game again.
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#5
Old 16-03-2012
AlisaDsa AlisaDsa is offline
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Join Date: Jul 2011
Posts: 1,291
Re: Getting "Error Code: BLZPTS0000B" while installing Diablo III
I also think you’re getting this issue due to some permission and so therefore I would like to suggest you to go through the below steps on your system and then let me know:
Go to the below location on your system:
Quote:
%ProgramData%\Blizzard Entertainment\Battle.net\Cache\cache.db
Now here delete the all cache file and cache folder from above location.
Now modify the %ProgramData%\Blizzard Entertainment folder writable by all users. Once you done and after that save the setting and then install game without using Run as an Administrator option, this has been helped me to solve mine issue.
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#6
Old 16-03-2012
Shirish Kunder Shirish Kunder is offline
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Join Date: Feb 2012
Posts: 60
Re: Getting "Error Code: BLZPTS0000B" while installing Diablo III
Quote:
I also think you’re getting this issue due to some permission and so therefore I would like to suggest you to go through the below steps on your system and then let me know:
Go to the below location on your system:
Quote:
%ProgramData%\Blizzard Entertainment\Battle.net\Cache\cache.db
Now here delete the all cache file and cache folder from above location.
Now modify the %ProgramData%\Blizzard Entertainment folder writable by all users. Once you done and after that save the setting and then install game without using Run as an Administrator option, this has been helped me to solve mine issue.

Hello thanks for the replies but when I tried above solution I didn’t got the any folder related to the %ProgramData%\Blizzard Entertainment and I have searched for this file on system but I can’t find. So can give proper steps to remove and modify %ProgramData%\Blizzard Entertainment folders. Thanks in advance..
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#7
Old 16-03-2012
LotusN LotusN is offline
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Join Date: Jul 2011
Posts: 1,461
Re: Getting "Error Code: BLZPTS0000B" while installing Diablo III
I think your %ProgramData%\Blizzard Entertainment folders are hidden and so therefore you’re not able to view. So I would like to suggest you to go through the below steps to view these folders:
Go to the start and after that make click on the control panel. Now on the control panel go to the 'Folder Options' and after that make click on the view tab. Now on the view tab go to the 'Hidden files and folders' option and here make sure your this set to Show hidden files, folders, and drives. Now once you done just save the setting and then your able to see %ProgramData%\Blizzard Entertainment folder.
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